City Services / Departments

Animal Control

Phone 417-255-1860

West Plains Police Dept 417-256-2244

It is the mission of the Animal Control Department to assist the citizens of West Plains with courteous, professional and timely response to all animal complaints within the city. We also strive to make our facility one of the best by providing the impounded animals a clean, safe environment to be held in. We also work very hard to reunite lost animals with their owners and seek suitable adopters for the others not placed back with their owners.

The West Plains Animal Control Department received the Missouri Animal Control Association Most Outstanding Shelter Award for 2014.

Office Hours 8am-4pm Monday through Friday. Closed Saturday and Sunday and holidays.(Office is not always manned during business hours)

View impounded dogs at our Facebook Page “City of West Plains Animal Control

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Birth certificates and Other Vital Records

For birth certificates and other vital records, contact the Howell County Health Department.

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Building and Planning

For information about building and planning in the City of West Plains, please contact Building Code Official Dustin Harrison at 417-256-7176. Additional information can be found by visiting

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EventsCalendar of Events

Please follow the links below for information about upcoming activities and events going on in West Plains.

West Plains Events and Information - Our Community

West Plains Community Calendar

Winter 2019 Calendar of Events

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City Development Guide

Please follow the link below for information about the West Plains City Development Guide

City Development Guide

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Economic Development

Contact Economic Development Director David Bossemeyer for information concerning business opportunities in West Plains.


Economic Development brochure

Economic Development April 2018 newsletter 

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Electric Department/Utility Rates & Billing

City Utilities Application

Electric Water and Sewer Rates

Explaining Demand Charges on Your Bill

City Utility Payment options:

  • Automatic bank draft: This allows your checking or savings account to be automatically debited on the 10th (or closest business day to the 10th) each month. This can be arranged in the utility office and is free of charge.
  • Utility payment drop box located outside City Hall near the flag pole. (Please do not leave cash payments in the drop box)
  • By mail to PO BOX 710 or to 1910 Holiday Lane
  • Local Banks:  Local West Plains Banks or Wood & Huston Banks (only accepted at local banks through the 10th of each month with payment stub)
  • In person, at the utility counter at City Hall
  • Online, by clicking on the link below.
    *Fees apply. Example: A $100.00 utility payment would incur charges of $3.75
  • ** IMPORTANT NOTICE:On Nov 20, 2017 City Council approved utility fee increases for delinquent accounts.
    Effective April 1, 2018
    Accounts not paid in full by the 10th will be charged a $25.00 penalty.
    Accounts not paid in full PRIOR to the disconnect date listed on the late notice will be charged an additional $50.00 penalty and will be subject to disconnection.


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West Plains MO Emergency ManagementEmergency Management/Safety

Emergency Management Director Stephen Monticelli makes the employees' work areas safer and reduces accidents. He also handles drug testing and insurance claims (water damage, accidents, etc.) for the City. If you think you have an insurance claim against the City, contact Stephen at 417-256-2244. If he is not available, ask for Sherri Cromer or Stephanie Hawkins.

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Fiber Broadband / High-Speed Internet

Affordable, DEDICATED high-speed fiber broadband Internet up to 1 gb is now available in West Plains!

Monthly rates for dedicated, business-class high-speed fiber are $325 for 25 Mb up/down, $375 for 50 Mb up/down, and $450 for 100 Mb up/down. Contact Jeff Hanshaw (417-256-7176) for information on how your business can have access to City of West Plains business class Internet.

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Fire Department

Address: 1901 Kissinger Street
West Plains, Missouri 65775
Telephone: (417) 256-2424
Fax: (417) 256-2370

Our mission is to provide the very best fire, rescue, and medical support to the Citizens of West Plains, Missouri and surrounding communities through fire suppression, fire prevention programs, and training.

We will work with citizens, local businesses, and other government agencies to maintain a strong sense of safety and security as well as provide efficient and responsive services to our community.

We will be dedicated and compassionate professionals utilizing our strengths to provide the best service possible. We will be recognized as leaders in our profession, and as community role models.

We are here to serve YOU!

For more information about the WP Fire Department, visit their page at:

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Human Resources/Employment Opportunities Applications are accepted for open positions only, and should be submitted to Sherri at City Hall, 1910 Holiday Lane, West Plains, MO 65775.

Applications are available online by clicking here, which you can save as a PDF and email to along with a resume and cover letter, or it can be printed off and brought to City Hall. You can also pick up an application in person at City Hall.

Employment Opportunities

Job application

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Municipal Court

Municipal Court hours are Monday - Friday 8:00 a.m. to 5:00 p.m. with the exception of the Holidays noted below.

You can reach the Court Clerks by phone at (417) 256-6154, fax (417) 255-2434 or e-mail at If they are unavailable by phone, please leave a message and they will contact you back as soon as possible.

The Court will be closed for the following holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day & the day following, and Christmas Day.

Payments may be made online or call in to pay by phone at the bilingual call center at (928) 238-3039

pay online

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West Plains MO Municipal Golf CourseNorth Terra Golf Course

West Plains is home to an 18-hole public golf course at 1724 N Terra St. off Highway BB in West Plains.

Greens Fees: Weekdays - $14 for 9 holes, and $20 for 18 holes. Weekends & Holidays - $15 for 9 holes, and $22 for 18 holes.

Cart Rentals: $12 for 9 holes, and $20 for 18 holes. Maximum two people per rental cart.

For more information about the North Terra Golf Course, please call 417-256-9824. For more information about memberships and fees, please see the following information: Golf Brochure

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West Plains MO Tourism Welcome CenterOzark Heritage Welcome Center

2999 Porter Wagoner Blvd.
West Plains, Mo 65775


The Ozark Heritage Welcome Center assists travelers with information about West Plains, Howell County, and the surrounding area. If you’re needing anything from city and county maps, brochures of area attractions, to purchase locally made crafts and goodies, or to just view the mural and career mementos from West Plains’ national celebrities Porter Wagoner, Preacher Roe, Jan Howard, Bill Virdon and Dick Van Dyke, then be sure to stop in the Welcome Center.

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ParksParks & Recreation Department

Residents of West Plains are encouraged to take advantage of an extensive parks system that offers a wide variety of facilities and recreational activities. The city has 15 parks encompassing 159 acres, and the Parks & Rec Department offers recreational sporting activities for a variety of ages and fitness levels.

For more information about the Parks & Recreation Department, please visit

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West Plains MO Police DeptPolice Department

West Plains Police Department
1912 Holiday Lane

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West Plains MO RecyclingRecycling

In 1990, the City of West Plains implemented a curbside recycling program. The idea was to make recycling easy and convenient. This program is an ongoing effort to reduce household trash that is filling up our Missouri landfills, and the City of West Plains operates a recycling center located at 1851 Goodhard Drive. Hours are from 8-12 and 1-4. To sign up for Recycling, please call Sanitation at 255-2330. Click here for more information about Recycling.

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West Plains MO SanitationSanitation


  • January 20th Martin Luther King Jr Day-Mondays Trash Picked Up On Tuesday No Other Routes Affected
  • February 17th Presidents Day Monday’s Trash Picked Up Tuesday No Other Routes Affected
  • May 25 Memorial Day Monday’s Trash Picked Up On Tuesday No Other Routes Affected
  • July 3rd-Forth Of July Friday’s Trash Will Be Picked Up On Thursday No Other Routes Affected
  • September 7th Labor Day Monday’s Trash Picked Up On Tuesday No Other Routes Affected
  • October 12th Columbus Day Monday’s Trash Will Be Picked Up On Tuesday No Other Routes Affected
  • November 11th Veterans Day Wednesday Trash Will Be Picked Up On Thursday No Other Routes Affected
  • Thanksgiving Week November 23rd-27th
    • Monday-Tuesday Houses On Monday The 23rd
    • Wednesday-Thursday Houses On Tuesday The 24th
    • Friday Houses On The 25th
  • Christmas Week December 21st -25th
    • Monday-Tuesday Houses On Monday The 21st
    • Wednesday-Thursday Houses On Tuesday The 22nd
    • Friday Houses On Dec 23rd

Download 2020 Holiday Trash schedule PDF here.


Every year, the Sanitation Department offers a Spring Clean up week. This is a free service available to all residents so that every citizen may place any household items in addition to the normal refuse out for pick up. This event is publicized by website, radio and newspaper, in advance to allow ample time for preparation. There are some restrictions for certain items.


During the hot summer months, the Sanitation Department advises residents to keep refuse containers tightly closed and bags properly sealed to avoid various animals from snacking on the contents and spreading refuse over resident's yards.


There are several special weeks designated for fall leaves, and residents are encouraged during this time to take their leaves to a compost site at the transfer station for disposal. Residents will be required to take bags or containers that they brought their leaves in, back home with them. Also, our Sanitation Department will pick up bagged leaves for a fee of $5.00 for the first 6 bags and 50 cents for each additional bag. Watch for more information to be announced on the website, over the radio and in the newspaper.


Each year, the Sanitation Department offers a free Christmas tree pick up service. This service is usually provided within the first week of January. A phone call to City Hall or the Sanitation Department is all that is normally required. This service is announced by website, radio and in the newspaper in advance of the specified date.

West Plains Transfer Station
1851 Goodhard Drive
Phone: (417) 256-6254

Hours of operation are:
8-12 & 1-4 Monday through Friday
Closed Saturday & Sunday

Solid waste items such as yard waste, tires, roofing and construction waste may be taken to the Transfer Station for a fee.

  • Customers may take items for a $12.00 fee for 500 lbs. or less, or $42.00 per ton. There is a minimum charge of $5.00 for limbs-500 pounds or less, and $20.00 a ton.


  • Yard waste is defined as leaves, brush,grass clippings, small limbs or general yard debris.
  • These items must be bagged or bundled.
  • Limbs must be cut in 3 foot lengths and tied in manageable bundles.
  • There is a $5.00 charge for pickup of the first 6 bags or bundles, and an additional charge of 50 cents for each additional bag or bundle.


  • Customers will be required to use roll-off containers. Please contact Sanitation for rate information.


Tires are also accepted at the Transfer Station for the following fees:

  • Passenger tires: $2.00 each
  • Passenger tires with rims: $3.00 each

depending on size - call for more information.


Compost is available seasonally and residents are encouraged to bring leaves, grass clipping and yard waste to the Transfer Station. You will be required to take your containers and/or bags back home with you. This service is free.

NOTE: All Sanitation charges are billed on your monthly Utility bill.

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Information coming soon

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Street Department

The West Plains Street Department is responsible for maintaining over 100 miles of city streets.

City Street Map

City Zoning Map

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West Plains MO TransitTransit Department

The West Plains Transit System (WPTS) operates three 16-passenger buses within the city limits of West Plains. The service is available to the public between 7:45 a.m. and 3:45 p.m. Monday through Friday except for city holidays. All service is curb-to-curb. WPTS vehicles are accessible to and usable by individuals with disabilities, including individuals who use wheelchairs. WPTS drivers will assist with operation of the wheelchair lift. Passengers are limited to carrying items they can load and unload themselves.

WPTS operates a regular route with deviations and a demand response service. The regular route is two hours long and includes at least one stop at 32 designated locations. The route is driven four times daily. With a 24 hour advance request, the route bus can deviate up to three-fourths a mile from the designated route if the deviation will not disrupt the posted schedule. Demand response service (curb to curb) is available with a 24 hour advance request for individuals farther than three fourths of a mile away from the regular route or individuals unable to get to a designated stop. Phone numbers to call for route deviations or demand response service are 417-256-1241. Requests for Monday service should be made Friday.

Route schedules and maps that indicate the stops and covered shelters as well as transit rules are available at City Hall, West Plains Public Library, Chamber of Commerce and numerous agencies throughout West Plains. Call 417-256-1241 or 417-256-7176 for additional information.

Fares may be paid upon boarding the bus. Alternatively, one or ten ride passes streamline boarding and are available at the West Plains Bank, 11 Court Square or City Hall, 1910 Holiday Lane. Southwest Missouri Office on Aging provides a limited number of 10 ride passes for senior citizens. These passes are available at the Senior Center, 416 E. Main.

The City of West Plains receives funding under the Federal Transit Administration, Section 5311 non-urban public transportation program and complies with all state, federal and local regulations.

Transit Brochure (Hours, Holiday Schedule, Fares and Passes, Transit Rules, Transit Schedule, Map)

Transit ADA Complaint Form and Procedures 2016

Title VI Policy

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West Plains MO Civic CenterWest Plains Civic Center

West Plains Civic Center
110 St. Louis Street
West Plains, Mo 65775

The West Plains Civic Center is a popular facility for everything from concerts to circuses, stage shows to athletic events and conferences to conventions. Because of its ideal location, the WP Civic Center serves the cultural and entertainment needs of south central Missouri and north central Arkansas. Easily accessible by major highways, the Center draws audiences from a survey area of 120,000 people in a 60-mile radius of West Plains. When booking your events in the Ozarks, we encourage you to set your sights on the WP Civic Center.

For more information, please visit and see our Fall Calendar of Events


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West Plains Public Library

750 West Broadway
West Plains, MO 65775

Library Hours:

  • Monday - Friday 9 am - 6 pm
  • Saturday 9 am - 5 pm

The mission of the West Plains Public Library is to assure the preservation, acquisition and dissemination of knowledge for the future of West Plains. To accomplish this mission, the public library will:

  • Support individuals of all ages in their pursuit of independent learning by providing materials that educate, enrich, inform and entertain;
  • Encourage enthusiasm for reading and appreciation of literature; and
  • Provide a means of access to the world of information.

For more information about the WP Public Library, please visit

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West Plains MO AirportWest Plains Regional Airport

The West Plains Regional Airport is located approximately 10 miles northwest of West Plains in Pomona, Missouri and the designation is UNO. The airport office is open for business Monday through Friday from 8 a.m. to 5 p.m.

All types of aircraft can land and take off from small single engine piston aircraft to multi engine jets. There is no commuter service available at this time. For information on charter service, call (417) 257-1530.

Airport Information

West Plains Regional Airport
4523 County Road 2340
Pomona, MO 65789  MAP US
Office: 417-257-1530
Mgr Office: 417-257-7658

  • Airport Identifier (KUNO)
  • RWY 18/36 5102x75—Asphalt
  • Field Elevation 1228
  • PCL - Frequency 122.8
    • 3 clicks low
    • 5 clicks medium
    • 7 clicks high
  • ASOS - Phone # 417-257-1313
  • Unicom - Frequency 122.8
  • Navigation
    • RNV (GPS) Rwy 36
    • RNV (GPS) Rwy 18
  • Fuel 100LL—Jet-A
    • Self Fueling After Hours
    • Single Point Fueling
  • RCO Columbia FSS 122.15

Hours of Operation 8 am - 5 pm
After Hours Contact:
Airport Manager 417-257-1539


  • Full Service
  • Courtesy Cars Available
  • Pilot Lounge
  • Briefing Room
  • Wi-Fi
  • Computer available for flight planning, weather, etc.

West Plains Regional AirportHangar Rental Information

Price Ranges from $45 - $170 per month or daily rates based on the following:

  • Size, Style, Options, and Duration of Stay

Frequently Asked Questions

Q. What information should I have if I am picking someone up at the airport?
A. The aircraft tail number is the most helpful piece of information.
Q. Is there a scheduled airline or commuter service that operates out of this airport?
A. No. However, charter services may be available. Please contact the airport for more information.
Q. What types of aircraft utilize this airport?
A. Any single engine planes, helicopters and
business jets of all types.
Q. Who uses the airport?
A. Numerous businesses, factories, or individuals needing air transportation facilities within a 75 mile radius of West Plains.
Q. How many aircraft land at this airport?
A. Average 15,000 landings per year from 2002 to 2012.
Q. Why is this airport important?
A. Provides air transportation and economic impact to your community.
Q. What is the economic impact for West Plains Regional?
A. In 2002 data, the total was 5.3 million dollars.

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